Communal repairs are usually in areas that people share. Hackney Council is celebrating the 75th anniversary and the incredible contribution of the Windrush Generation in shaping the future of Britain, through a series of events, activities, exhibitions, workshops throughout the year. Requests for repairs to communal areas should also be made through the repairs contact centre. New way of reporting non-emergency housing repairs online launched We support Baroness Doreen Lawrence in her aim to make Stephen Lawrence Day a reflective and learning experience. Our partner charity, TRAID, offers a free home collection service for unwanted clothes. Some complaintsinclude issues aboutthe conduct of council staff or staff working on behalf of the Council. This is significant because the cost of sending a plumber or electrician out to a repair job that they dont have the skills to fix is much higher than an agent taking a call and making sure the right tradesperson is sent out. Only council tenants can report a repair online. There is nothing poorly defined or political about it as a concept and we cannot let another generation down by ignoring or dismissing it. An emergency is defined as something which could cause danger to someones health or safety or cause serious damage and destruction to property. It also made life unnecessarily difficult for residents who could only call during the contact centres working hours to report and follow up the repairs they needed on their homes. If youre still not satisfied with our response to your complaint, you can ask theThe Local Government and Social Care Ombudsman (LGSCO)or, if the complaint relates to tenant/landlord functions, theHousing Ombudsman Service (HOS), to investigate your complaint. View map. If you are reporting an external or communal area repair, you must report the repair via telephone. If an emergency you can call 0208356 3691." Business Analysis and Complaints Team Address Hackney Town Hall Mare Street Hackney E8 1EA Telephone 020 8356 3770 Email complaints@hackney.gov.uk Opening times Mon to Fri: 9am - 5pm Find jobs Company Reviews Find salaries Hackney residents can try reusable nappies for free by applying for a 70 voucher. The scheme, launched for a fifth consecutive year, offers grants of up to 2000 to Hackney-based community groups, not-for-profit organisations and local venues, for projects that expand the narrative of Windrush or help preserve and share the history of Windrush for future generations. This only appears at ground level and is usually seen by a damp patch above the skirting board, penetrating damp is generally caused by a problem with the building, allowing rain water to penetrate through into the home.