Sign up to receive discount offers and coupons to save on your next eBay purchase. to cancel it? If you need to return the item you bought, you can open a return request through the order confirmation email you received. The seller should respond within 3 business days to provide a delivery update, offer a replacement, or give you a refund. Copyright 1995-2023 eBay Inc. All Rights Reserved. Select your reason for returning the item. If you're getting a refund, it will go back to your original payment method. This is odd, right? Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, USPS to replace First Class Package, Retail Ground, Parcel Select with Ground Advantage Summer 2023. Select View order details. Your item didn't match the listing, or it arrived faulty or damaged. This is the email we sent at the time of your purchase with all your order details. But experience has shown Can I return an item on eBay and ask for a refund? 4 min article. 2. For example, if you bought a set of six paintbrushes but only received four, you can return the set for a full refund or the seller may offer to let you keep the ones you received and give you a partial refund. set up the postcode where I would be sending from. You can shop for most things on eBay without needing an eBay account, but you'll miss out on the benefits of being a member. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Most sellers are happy to work with you, but if you're unable to resolve an issue or the seller doesn't honour their stated return policy, you may be eligible for eBay Money Back Guarantee. Holiday shipping is now in full swing, check out these helpful shipping tips! Refunds go back to your original payment method and are typically available within 3-5 business days. Something went wrong. Select . It is not working. Find out more about signing up for an eBay account. So if the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. If you're responsible for purchasing the return shipping label, make sure you use a tracked service and add the tracking number to your return request. I think the issue was I bought the item as a guest without an ebay account. Tip Companies respond better when others are watching. each item shipped, now i put on the last ad that there was a quantity of Copyright 1995-2023 eBay Inc. All Rights Reserved. This article has been viewed 73,260 times. If the returned item is used, damaged, missing parts, or is damaged during return delivery because it wasn't packaged correctly, the seller might deduct from the refund to cover the loss in the item's value. That way, if there's a dispute, you have some evidence of when the package was returned. To start a return request or report a problem with an item you bought as a guest, you'll need your order confirmation email. Expect More. You'll have to provide additional details, such as photographs showing what's wrong with the item.