People in the organization are the source of all "wisdom." BPM Business Management Technology, People, and Processes form the three pillars that support BPM. The pillars of the knowledge management include the leadership, organization, technology, and learning. The key values and affirmative perception toward KM, such as knowledge is a fluid and growing asset; knowledge is not confined as personal power; and knowledge is best valued if it is shared, can be cultivated, and institutionalized to all employees. Structured and planned documentations enable employees to share and retrieve relevant knowledge for implementing associated tasks. Chat-like tools for quick and effective exchange of information that has a short lifespan, Repositories or digital libraries for long-term storage of information, It is not only digital libraries that comprise the organizational knowledge. A knowledge management system (KMS) takes employee intranets to the next level with a more intuitive UI that allows businesses to organize, publish, store, share, and measure the use of all company-related policies and procedures in a collective knowledge base. But what good is search if the information an employee needs is living inside someone elses head? Except for questions regarding the demographic background of respondents and the company information, all questions adopted a fivepoint Likert scale (Table1). What is knowledge management? 2023 Coveo Solutions Inc. All rights reserved. Without simple and well-defined processes, there is no effective knowledge sharing in the organization. Your individual actions need to be properly integrated and have a. People, platforms, and processes, if tackled properly, result in a great learning culture. This chapter examines three major KM pillars, including people, process, and technology, for effective KM deployment. This information, in documented form, is typically explicit; but the more you capture and crystallize tacit and tribal knowledge, the better long-term effects an organized KM process can have for your company. Q: What is the primary focus area during project Start-up phase? To improve the understanding of information from respondents with conception and experience of KM, study informants who engage, steer, or participate in organizational KM were primarily solicited to participate in the survey.