Theories of Emotion emotional WebStudies have shown that high levels of emotional intelligence boost career success, mental health, relationship satisfaction, humour, and happiness. For example, if you experience a racing heart and sweating palms during an important exam, you will probably identify the emotion as anxiety. It is important to be able to recognize ones own and others emotions within a work setting. A., Fisk, G. M., & Steiner, D. D. (2005). It's better to get employees focused on long-term goals as well as short-term goals. Working with emotional intelligence. Rate each action from 1 (very ineffective) to 5 (very Effective). Journal of Applied Psychology, 90, 893904. Thank you, {{form.email}}, for signing up. Also known as the two-factor theory of emotion, the Schachter-Singer theory is an example of a cognitive theory of emotion. Research shows that surface acting is related to higher levels of stress and fewer felt positive emotions, while deep acting may lead to less stress (Beal et al., 2006; Grandey, 2003). Contemporary Approaches to Leadership, 12.6 The Role of Ethics and National Culture, 12.7 Leadership Development: The Case of Starbucks, 13.1 Focus on Power: The Case of Steve Jobs, 13.6 The Role of Ethics and National Culture, 13.7 Getting Connected: The Case of Social Networking, 14.1 Organizational Structure: The Case of Toyota, 14.4 The Role of Ethics and National Culture, 14.5 Changing for Good: The Case of Hanna Andersson Corporation, 15.1 Building a Customer Service Culture: The Case of Nordstrom, 15.2 Understanding Organizational Culture, 15.3 Characteristics of Organizational Culture, 15.4 Creating and Maintaining Organizational Culture, 15.6 The Role of Ethics and National Culture, 15.7 Clash of the Cultures: The Case of Newell Rubbermaid. Emotional Management Skills: What They This is an interesting finding because the military is a particularly stressful career but emotional intelligence proved helpful in regard to job performance.. In a study of 285 hotel employees, researchers found that emotional labor was vital because so many employee-customer interactions involve individuals dealing with emotionally charged issues (Chu, 2002). Sustainability (Basel, Switzerland), 11(8), 2299. ), 80, 157172. What is the worst job you have ever had (or class project if you havent worked)? 107 employees were included in the study and emotional intelligence was measured through a questionnaire.