Plug the router into the power source and let it restart. Replacing the fuse will fix the issue in case it has blown. The doorbell is either out of Wi-Fis range or there is a power disruption. Try restarting the app and/or your device and see if that fixes the issue. Tap Reconnect, then choose Movement or Setup Button. Whenever your device is not remaining connected, or is showing offline, the best first step is to check your wifi signal strength or RSSI. If everything looks good there, restart your router and try again. I thought that there was an issue with the power cord, so I replaced it but the problem persisted. Didnt you bother to read this thread before answering? Tap Device Health. You can change the Wi-Fi settings from the router settings page, look for the Wi-Fi network settings youre connected to, and change it from 5 GHz to 2.4 GHz, if you dont know how, the process may differ from one router to another, it wont be hard to perform a quick search on Google or YouTube to know how. Open the Ring app. See, hear, and speak to visitors in real time from anywhere. Purchases made through the links below may earn us and our publishing partners a commission. With a Ring Protect plan, UK accounts default to 30 days of video storage; whereas US-based accounts default to 60 days. After this, you will have to reconnect the device to Wi-Fi and add it to the app. Even battery-operated devices can be affected by power surges due to dying batteries, broken wires, and loose cords. Tom_Ring February 7, 2022, 11:21pm #2. One of the addl cameras started also showing offline same day, but I was able to reconnect it. Oddly enough my router and repeater are both manufactured by the same company. Prices were accurate at the time this article was published but may change over time. I have changed out routers so I thought it was on my end. Modern smartphones, such as the newer Samsung phones and tablets, have a screen-recording function. You can also find instructions on their support page and how to contact them. Any advice before I make my husband pull out the big ladder and risk his life to push a damn button on the thing? You may need a screwdriver to tighten the wires back into place. A community space for discussion about all things Ring. Check to see if a wire has come loose, which could certainly cause your video doorbell to go offline. Thats odd. Fortunately, you can save your Ring video recording, free of charge, with the help of a couple of workarounds.