Set up a sharing set to grant access based on the community members contact record. B. Which approach should a consultant implement? Verify that users are assigned the Chat feature license. C. Developers can integrate with any telephony platform available with little to no need for customization. C. Redirect users from the company site to social media forums about the products. Which. Forsikre deg om at du gjr litt research p kosmetisk kirurgi fr du gr under kniven. Which measure can satisfy this requirement? D. Number of attempts to contact, A. Have agents provide Customers with Community registration instructions when working a case. Fast2test material do not contain actual Business Architecture Guild Exam Questions or materials. A knowledge management system E. Number of sales queues, B. A. Universal Containers wants to notify Support Managers when a new case has been untouched for more than two business days. B. A Service Representative transfers a Live Agent Chat to another Representative. D. Keyboard Shortcuts A. Which three metrics should the contact center manager analyze? FALSE A contact is notified when a case comment has been modified or added to a case. C. Approval Processes Percent of cases closed meeting the defined SLA Which two solutions should a Consultant recommend to correct this problem? List of replaceable parts The Support Manager has created predefined case teams for each product and trained Support Agents to add the appropriate case 3.Automated Notifications and Groups However, the call center management thinks that agents are not contributing new knowledge articles as often as they should. Use a validation rule Use auto response rule to send an email 4.Configure the Case Auto-Response Rules. A. The manager wants to compare the amount of time that cases have spent within each status during their lifecycle. B. Universal Containers USA - Home needs to give customers access to service level agreements (SLA) via the portal. Quick Actions must be enabled in the org. D. Use the routing queues provided with Salesforce for Twitter and Facebook, C. Enable social profile and add assignment rules to the case object, UC is in the process of implementing Service Cloud. the case view, A. Access to custom objects Aldri g til et sykehus eller klinikk uten frst sjekke legitimasjonen. Hire contact center representatives that specialize in each of the product categories. C. Create an Entitlement Process. B. Choose 2 answers 2.Auto-response Rules Select yourself as the user to notify, and from Notification Template, click the lookup icon to add a template to see how this works. WebThe Universal Containers contact center offers support through phone, email, public website, and a Community. A. D. Create an org development model. Choose 2 answers. D. Assign users to a Public Group with access to the service console app. WebFind company research, competitor information, contact details & financial data for UNIVERSAL CONTAINER SERVICES LIMITED of MANCHESTER. be accomplished?