Standard Delivery takes three (3) to seven (7) days . No, Did you find it helpful? Please return each order separately and include any packaging that forms part of the goods with your valid proof of purchase. To return a gift, see Return a Gift. Hi Trustpilot,I am sorry to hear your recent experience shopping with us.I have reached out via email to assist with this matter.Kind regardsAlexCustomer Service, The laces were not matching to the kids Burberry trainers they were scratches on the blue print and the box of the shoes looks like they had been used and abused and paided next day delivery NOT HAPPY AT ALL and all of that I paid 160 rubbish service will not shop again from here, Hi Iz,Thank you for taking the time to leave us this review.I am very sorry to hear of the issues you have experienced. Removing item(s) from returnEasy! Enter your details below and we will get back to you. We require proof of purchase to honor a refund or exchange. Yes Kindly reach out to us via email to discuss this further.If there is anything else you need me to help you with, please do not hesitateto contact me. Adding item(s) to returnInitiate a new return and use one of the labels to include all the items you wish to return. Did you find it helpful? Awesome! Once approved we ask you go to your nominated store within 7 days of placing your return request. Kindly reach out to us via email to discuss this further.If there is anything else you need me to help you with, please do not hesitateto contact me. Kindest regards,JenniferCustomer service, I RECEIVED VERY BAD CUSTOMER SERVICE. Please check your junk folder, if you haven't got the email. Having checked, I can see that this matter has been addressed and resolved by amember of our team. I contacted flannels and spoke to Charlotte who was rude and unhelpful. You can return an online item for an exchange using our Online Returns Portal. In our dispatch email you'll have your unique tracking number for your order. If your i. Enjoy exclusive offers, the latest on products, and new ways to get outdoors. You can, of course, use our extensive European Pickup parcelshop network. They make it as hard as possible to make contact with them. Products differ, but generally, wear and tear is considered excessive if the product is nearing the end of its practical use, or just looks heavily worn, Products lost or damaged due to fire, flood, or natural disaster, Products with a missing label or label that has been defaced, Products returned for personal reasons unrelated to product performance or satisfaction, Products that have been soiled or contaminated, until they have been properly cleaned, Returns on ammunition, either in our stores or through the mail, On rare occasions, past habitual abuse of our Return Policy, Products purchased from third party sellers (Items purchased at one of our retail partners must be returned to them and are subject to their return policies). Help us improve this article with your feedback. To return an item at an Amazon Hub Counter: Please select what best describes the information: Thanks! Cancelled/Failed Orders. Please follow steps outlined below. I will be happy to help. Its impossible to contact Giulio or Flannels to seek advice or any level of service. 2023 Trustpilot, Inc. All rights reserved. As soon as we process your return, well send you a Return Gift Card or, if opting for an exchange, your new item(s). Orders Shipped to International AddressesOur returns system supports Domestic returns with either UPS or USPS shipping labels; however, returns from US Territories and APO/FPO/DPO addresses must be sent with USPS shipping labels only.