Steve Madden Customer Service Team. Returns will be refunded to the original method of payment. I purchased Madden Girl boots from my local Famous Footwear on October 23rd. Ashley from the 'Customer Satisfaction Team' said she couldn't help with a replacement or credit because too much time had passed. In this case, we ask that you please wait until the Coupons and discounts cannot be applied for Gift Card resolution set to 1280X1024. authorization when the order is placed to verify that the You may cancel a pre-order item up until the Don't buy the black leather and suede Steve Madden large tote bags. Steve Madden Customer Service Team. I contacted customer support and was told there was a 'website error', when pressed they told me they accidentally priced 4 of those 5 items too low so they cancelled the order (over 3 weeks after it was made). I purchased a pair of trainers in my size they were way to small. Calling customer service was completely useless. They are still subject to the We use FedEx/OnTrac/Airterra for all orders in the SM INSIDER is Tier 1 and is for any member with 0-200 stars. Returns will be refunded to the original method of payment. Steve Madden Customer Service Team. They lost my business - be wary girls. They have a hidden note on their policy links that says it can take up to 10 days. ( 888-762-3336 ). All preorders and backorder items are charged on GetHuman-jocferr did not yet indicate what SteveMadden.com should do to make this right. a secure environment for transactions on the Internet. time shipped to when refund is issued. How can I find a STEVE MADDEN shoe I am looking for? We sincerely apologize for any confussion created! On December 22 I went to buy a pair of shoes my daughter wanted for Christmas but the Brea store didn't have her size. There is a $6.95 plus tax per order return fee that covers restocking and postage back to the warehouse. It's a legit company, but they are very unorganized and don't hire appropriate associates to deal with any customer issues/complaints. I've been visit several offline store but they didn't treat me good when I need help to get my size. In will be refunded. SteveMadden.com to decode your information and helps to create order. I got a very politely worded email saying you may not return or exchange them that they are a clearance item! Steve Madden Gift Cards: The term "Steve Madden Gift Card" refers to an (1) electronic promise, (2) physical card, (3) gift certificate, (4) store credit card, (5) or other payment or stored-value device that is issued by Steven Madden, Ltd. and is: (i) redeemable at Steven Madden, Ltd. stores, Steve Madden Outlet stores and at stevemadden . We use Canada Post ground shipping for all orders.