I have this same issue with a single User who cant connect to VPN using Cisco Anyconnect, other users can connect its just this one user that cant connect. endobj But then Cisco says "login failed." In the message history it says "user credentials entered" and then "user credentials prompt cancelled." Absolutely! Share Improve this answer Follow edited Jan 1, 2015 at 0:02 answered Aug 22, 2014 at 22:33 Thanks Rob. 4 0 obj endobj 49 0 obj The computers account and password no longer matches what is stored in AD for some reason, the computer account is disabled in AD. (invalid_anc22) Even if they bring the laptop to the office and connect it directly to our network ( no vpn ), the new password won't work and they get the same Trust Relationship msg. currently i getting the following message after typing my username and password: "User credentials prompt cancelled. Configure ASA AnyConnect VPN with Microsoft Azure MFA through SAML - Cisco 33 0 obj The Cisco AnyConnect VPN Client log from the Windows Event Viewer of the client PC: Choose Start > Run. endobj endobj Customers Also Viewed These Support Documents. Here is a copy/paste of the message log:12:57:59 PM Ready to connect. Is this an issue with a server? endobj 79 0 obj 60 0 obj This topic has been locked by an administrator and is no longer open for commenting. <>/Subtype/Link/C[0 0 1]/Border[0 0 0]/Rect[36 593.23 237.43 605.23]>> The above steps don't work anymore, when they try to unlock it, it says " Username or password incorrect". Your daily dose of tech news, in brief. endobj Is it a digital authorization of my user, or something like that? Find answers to your questions by entering keywords or phrases in the Search bar above. 02-21-2020 Customers Also Viewed These Support Documents. 48 0 obj something else is going on to cause that issue. endobj 07-31-2021 endobj Should none of these actions help, see the Duo Knowledge Base for additional iOS and Android troubleshooting steps. So we probably can take any IP connectivity issues away as possible causes of the problem. 7 0 obj We don't have ( restricted company policy) access to local administrator account on the laptops to join them back to the domain. cisco anyconnect login failed user credentials prompt cancelled