Check that background data is on for Duo and Google Play services. Please take a look at the instructions for how to configure this setting in our documentation. I wish that was on the comparison chart it would have saved me a lot of time. Scroll down and select Duo Mobile. The status bar at the bottom of the Duo Prompt updates at each . Download the latest version of the app: Check that you have the, In the top right of your browser, click More, In the search menu, enter Notifications.. It would be much appreciated if a bit more reasoning concerning my point 1 and 2 is provided. Your token can get "out of sync" if the button is pressed too many times in a row and the generated passcodes aren't used for login. Where does Lollipop stores notification log? Google Duo Notification Option Grayed Out - Samsung Electronics Which one to choose? Search "Duo Mobile" in your device's app store. My wife and I called each other and we got the notifications!I guess I can cancel this request. Checkthat notifications aren't blocked in both these places: If you've used "Force stop" to stop the Duo app when it wasn't working, you'll need to re-open the app to get notifications from it. Learn how to connect your Chromebook to Wi-Fi. What is Google Duo? Contact your Duo administrator immediately if you lose your phone or suspect that it's been stolen! Copyright 1995-2023 All Rights Reserved. Edit: I overlooked the fact that you are using the trial. If Call notifications are off, turn them on. Google Duo is similar to Apple FaceTime in that it's aimed at personal calling. Weve heard positive feedback such as this is exactly what Ive been hoping for on my Windows PC and were excited to begin a gradual rollout to our Windows 11 audience with all users enabled by mid-May. If "Allow Notifications" box is already checked, uncheck and then re-check it. ohh. But the issue is more conceptual, the reason I asked three questions under one hood. (Last edited Click Text me new codes to send an SMS with new passcodes. Phone Link has been available to Android users for quite some time, bringing instant access on their Windows PC to everything they love on their phone, and as you heard from us in February, well continue to deliver a rich experience with new features added as technology becomes available. Voice authentication (phone calls) is not on for the Duo Free version. Duo does not have access to your third-party accounts or account credentials, so our Support Team is unable to help if you become locked out of these accounts. notify log in push iphone app duo mobile fail failed android mfa push won't work not working unknown error, MFA-Duo - Obtaining a Passcode from the Duo Mobile App, MFA Duo Reactivate Duo on a Mobile Device, DoIT Help Desk, DoIT Tech Store, Identity and Access Management. If your password does not meet the criteria, you will not be able to sign in. Did the drapes in old theatres actually say "ASBESTOS" on them? When I try and log into the Duo website (my credentials have admin rights), I do not have the option for a Push Notification, only Text or Call Me are available. See the My Settings & Devices guide for instructions. What are the advantages of running a power tool on 240 V vs 120 V? Your administrator will ask you to generate three passcodes in a row and can attempt to resynchronize the token. If any step fails, you'll receive further troubleshooting suggestions. Duo was free to use and worked across . Better news, some of the other trouble shooting items I tried worked last night. Image/video sharing and group messaging is not supported. If it was not yet checked, check it. in. On your Android device, open your device's Settings . Select Notifications.