co.jp: Nexar Pro - HD - Nexar - WiFi - - 128GB : Hi Jarvis. Then, try turning it on to see if it works normally. 2. Is there any way to get it recording continously without a break? For us to help you further, please contact us by e-mail at support@vava.com or by telephone at 888 456-8468 during our normal business hours (9 a.m. 5 p.m. Pacific Standard). Hi Matthew, we are sorry for the issue you got with the dashcam. Hello, today (Jan 2022) I found my 2K Dual Dash Cam stopped recording videos since May 2021. The top promotion available as of today is 5% off from "Free Gift With First Order". Contact your manufacturer or retailer for warranty support. What is the Parking Monitor on the Dash Cam? Youll need to contact your manufacturer where theyll probably ask you to do these steps and send your camera in for warranty. Visit to learn more. Solution: Warning! If you are out of warranty you can disassemble the camera and replace it yourself. An SD Card reader/SD Card adapter may be needed. Get the best driving experience with the Nexar. Dash Cam Recording. Were sorry to hear that youre having trouble with your dash cam. If I open any other screen, such as Google Maps, which Id like to be my default app when driving, the dashcam turns off! Hi Michael. Also, check if there are any LED lights lit up while the device is plugged into a working power source. Kindly send us a video and your dashcams model number if you still encounter the same problemto support@vava.com. M Solution: Use the camera more frequently. To isolate if its the dashcam or the micro SD card that is the issue, our team needs to see what card was used as this is a common mistake. Download the latest firmware to the root of your microSD card. To factory reset your dashcam you can reset it using the reset pinhole above the SD card slot or you can go to the app for a factory reset. Press the power button of the dash cam 5 times; After connecting with the dash cam on the 70mai app, go to dash cam settings to return factory settings. Perhaps thats why the loop recording doesnt work anymore. Pro comes equipped with a suction cup mount and has built-in GPS.