If your computer consistently freezes at a black screen, you should identify the main issues immediately before any long-term harm can be inflicted on your PC. We apologize for this inconvenience and are addressing the issue. I have tried switching from an hdmi conecction to a dvi connection and I get the same result. Skip to the Step. After Windows opens, right-click on an open area of the desktop and select, In Windows Vista, select the native display resolution size using the Resolution slider. I do have it deployed toseven users, but only one of them has reported any issues. If a recent update to the PCs display driver is a likely cause, users can revert it to a previous working version by following the necessary steps: Right-click on the suspected display adapter (e.g. I do not have the TMM folder in the Windows Registry so I didn't change anything there. - Update to latest drivers - perform a clean install rather than a driver upgrade. Are you suggesting I should downgrade to v2.27? @IT_Tony, thanks very much for your update detailing your troubleshooting. Use the steps in this document to resolve this issue or to determine if the monitor is defective. HP Monitor flickers - please help. | Tech Support Forum QuickSpecs Computers should always be backed up, especially important files, before making any major changes to the PCs system. The HP Pavilion 23xi has the following certifications: CB, CE, marca FCC, ES 5.2, ErP, marca CSA/C-UL/C-ETL, marca UL/CSA-NTRL/ETL-NRTL, ICES, CCC, Bauart, CECP, ISO9241-307, GOST 25861, HRN N N0.201, GOST R 50377-1992, GOST 25861, certificado EEI, IS 1121, SASO, SABS IEC 60950-1, NOM-019-SCFI-1998, marca KC, marca KCC, marca PSB, marca ISC, C-Tick. A color gamut is a illustrative chart, representing all of the millions of colors a monitor can display. Recommendations are independently chosen by Reviewed's editors. combine to get best result. Check for bent or broken connector pins or broken pins that have become lodged inside the holes of the video connector on the computer. The screen size of the HP Pavilion 23xi is 23 ". Using a different cable, connect the monitor to another computer that has video. confirming. Connect the video cable and turn on the computer. Please wait while we gather your contact options. Price is inclusive of 10% GST (where applicable). Check all of the following items before attempting to service or replace the monitor: Make sure the power outlet has power and the power outlet matches the power rating for the monitor. What happens to the light? See www.microsoft.com, The following applies to HP systems with Intel Skylake or next-generation silicon chip-based system shipping with Windows 7, Windows 8, Windows 8.1 or Windows 10 Pro systems downgraded to Windows 7 Professional, Windows 8 Pro, or Windows 8.1: This version of Windows running with the processor or chipsets used in this system has limited support from Microsoft. Modify your browser's settings to allow Javascript to execute. I'm interested to see how that system functions with the dual monitor setup. Fix connection issues with the monitor. How to Fix a Black Screen on Your Computer | HP Tech Takes Was so happy that they made this official. Windows Registry Editor Version 5.00 For example, if your monitor has an HDMI connector and a DVI connector, use the other cable type if possible. What happens to the light? If power light remains off when you press the power button, either the monitor is not receiving power or the monitor is defective. We are unable to determine your warranty status for the product and serial number provided. , such as an LCD monitor. Most of the time, a computer black screen occurs due to recent changes made to the PC.