To do so, follow these simple steps: To request a refund on the Instacart website, follow these steps: If your issue is a bit more complex, and you need to speak to a customer service representative, you can do so by calling Instacarts customer support line. Save my name, email, and website in this browser for the next time I comment. However, many Instacart customers have been exploiting this policy to scam the company. Privacy Policy. Read more about Brett here. There are some legitimate people that actually shop for you, but I just happened to get a bad one, said Sanders. If youre unhappy with the quality of your product or what replacements were chosen, you can get a refund from Instacart. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. To check if you received a same-day refund. Begin typing to search, use up and down keys to navigate, enter to select. DO NOT USE THEM EVER! You can call them at 1-888-246-7822 or use the Contact Us option found within the Help Center to start a live chat. New comments cannot be posted and votes cannot be cast. I dont think Instacart would endorse that at all. How to Get an Instacart Refund: 2 Easy Ways To Try In 2023 - Ridester.com I contacted the support on the chat and they agreed to send me back the same list of groceries. However, you have the option to have a reminder sent to you three days before your membership is set to renew. How were they resolved? As long as you cancel the service within 15 calendar days of it charging you and you havent used the delivery service during that time, you should be able to get a refund for the charge. Tipping for great service is customary, and 100% of the tip goes to the shopper. Browse the different grocery stores and pharmacies to find the items you need. It could just be a glitch meaning they meant to credit someone else. The shopper may have had my items still in their car or gave to someone else but they don't reach out to find out and you are cut off from any communication with the shopper as soon as they check out. This article will show you the steps to take to get a reimbursement. In 2014 he acquired Ridester.com to share his experiences with other drivers. All Rights Reserved. What Is Instacart Refund Policy? (Your Full Guide) Instacart reserves the right to modify or cancel the Guarantee at any time. Click "Report a Problem" on the. Unsubscribe easily. Instacart does offer lower prices for items purchased through their website and mobile app, but these prices are generally in line with those offered in the store and may not be lower than those offered with a Costco membership. Tonight was my fifth and final time giving Instacart a chance. Some customers leave only a couple of dollars or, worse, no tip at all. Stopping Instacart from charging your card can be a simple process depending on the payment method used. Instacart Express is a bonus service you can pay for from Instacart to help make your experience a bit easier. If you change your mind about canceling, you can continue your plan instead. Customers rate their delivery with stars, and if something goes wrong, it gets reflected in the Shoppers individual report. If this is the case, youll need to reach out to Instacart directly to get the order canceled, but you might get a cancellation fee in the process. It was really frustrating because my money was taken in a few seconds and now I have to wait 7 to 10 business days to get my money back, said Sanders. Its a simple, painless process that takes but a few moments to do.