Youll need to provide them with photos and a description of the damage. After 30 days John Lewis will attempt to repair the item, permitting its within the terms and conditions of the warranty. Please allow 14 days from the time you returned your item. You will need to enter your email address and your order number. There are 3 quick and easy ways to return your John Lewis parcel: And drop it off at a ParcelShop or Locker. Larger parcels cannot be accepted by our drivers this is to ensure items are returned safely. mleonard79 wrote: Hi Cat72, I've returned things to John Lewis numerous times without a receipt and they are always fine about it. We provide a range essential financial services, from savings, borrowing to money transfers. If you cant find your retailer, check our FAQ page. John Lewis states that unused and original condition means your product is within its original packaging, and that the packaging and labels are in good enough condition to be resold; that the product hasnt been used; that you havent left any personal data on the product; and, unless faulty, that its returned within 35 days of purchase. You can print your label in most shops using our Print in ParcelShop devices. JOHNLEWIS.COM RETURNS MADE EASY | Waitrose & Partners Authorised and regulated by the Financial Conduct Authority for credit broking and consumer hire activity (FRN 724309). When your parcel is on its way back to the retailer, youll see the message On its way back to the retailer as your final tracking point. This means that the size and weight of the total package must not exceed the limits for that service. The refund will go to the account originally used for the purchase. 1 Start your return on our website or app Provide your details, select a return method and complete steps to confirm your return with us. Then just drop if off at a ParcelShop or Locker. Please note that some return options may require a printer. But if you didnt receive or cant find this email, no problem just use your ParcelShop receipt number or your 16-digit tracking number here. Exchanging an item. Refund information. Can I send a parcel back to a retailer you don't return for? You can bring a QR code into branch with your correctly packaged items and well print the returns label for you (check with your retailer for availability). Then bring it into branch and well give you a Certificate of Posting to confirm youve posted it back to the retailer, Pre-paid returns are available with selected retailers. - A Mac, posted 3 years ago If you have chosen a drop off service, take your return to the most convenient drop point. - Alexander Jordan, posted 3 years ago You can return your John Lewis order for free with Yodel. You can then track the status of your return until it is delivered to the retailers return warehouse. Maximum weight limit is 20kg. - James Pearson, posted 3 years ago Your return is complete, and your package will be delivered to the John Lewis returns centre within 2-5 working day. If youve booked a collection, your courier can collect your parcel between 8am and 8pm Monday to Friday, and between 8am to 6pm on Saturdays. They may cover the costs of a return if there is an issue found with the product. If your return is free, you can take your item to anyParcelShop with a Print In ParcelShop devicewithout booking online first. Registered in England and Wales No. Registered in England and Wales No. You can track your return using the Evri app or by entering your tracking number on our site.