B: Most of our clients prefer nonsmoking. We look forward to seeing you then! Is there anything else that you need at this point in time? What is yourdestination? Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Would you like to make a reservation? B: No problem at all. Receptionist: Yes, all hotel guests are allowed access to those facilities. Please tell me how can we help you. We look forward to seeing you in New York! If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. All rights reserved.eslfast.com. Customer Service Phone Call Scripts, Templates, and Examples - Gladly You can cancel up to five days in advance and we will refund your deposit. My name is Michelle. Mary Jones: . Reply. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. B: Okay, sir, let me reserve those dates, there. Cherry: Hello, Miss Walker. AU2(^Hx oI]$T Receptionist: Sure! TMP HOTEL ROOM RESERVATION. I urgently need a single room for 1st January. stream B: Fantastic! Receptionist: Good afternoon! HANDLING RESERVATION CALL | HOTEL RESERVATION - YouTube Are you within walking distance from the Hilton on I-Drive? Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! 2 0 obj I'm John Sandals. Conversation: 1. Calling to Get a Reservation - ESL Fast A: I have no problem with that. Would you like a smoking or nonsmoking room? A HOTEL TELEPHONE CALL FOR RESERVATION SCRIPT.docx - Course Hero Repeat A: I need to make a plane reservation. % Virtual Hostess: Hi Ted, I am more than happy to answer any questions you may have. B: That's 626-555-1739. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. This form will provide you with the travel details, accommodation information with your . PDF Sample Call Center Script - Private Jet - Specialty Answering Service Guest: Ok, thanks. HOTEL RESERVATION MOCK CALL SCRIPT.docx - Course Hero Your new virtual hostess team will even be able to help answer calls from your on-site staff 24 hours a day, 7 days a week. Receptionist: I am glad that I could help you today. I thought it's a great preparation for you! Review the key vocabulary and the sample sentences.