From everything weve seen, the StubHub customer support is quite thin, to say the least. Complaints for Stubhub Canada LTD - Better Business Bureau Another way you might reach the company is by sending them an email. In addition to the Demand for Arbitration, Consumer Arbitration Rules form itself, youll also want to include the following: These documents may be submitted to the AAA via its website (www.adr.org) or by mail. Tel: 205.795.6588 If no timely response is received from StubHub regarding your Notice of Dispute form, you may then initiate an arbitration proceeding against StubHub by filing a Demand for Arbitration Consumer Arbitration Rules form with the AAA. Our corporate social responsibility program is focused on education, and diversity is one of Christian & Smalls core values. 0000000816 00000 n
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This article is not here to tell you about how, in response to the COVID-19 virus outbreak, StubHub initially sent out a reassuring email to its customers that it would refund their ticket purchases for canceled events only to then update its policies a short time later to remove that very option. 100, Irvine, CA 92606. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. Your account will stay inactive untilyou: Did you find it helpful? The best-case scenario is that the company will get back at you after hours in case of phone communication or even days and weeks of waiting in case of emails. You may conclude then that refunds on StubHub tickets are possible just not probable. As others have replied, you don't have any grounds to dispute the fee. Seven weeks later Chase stated that StubHub agreed to issue a refund and the dispute was settled. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. In other words, when it can be too late to get a refund. If you still wish to file a complaint, fill out their notice of dispute form and mail it StubHub's legal department.